Shopping Basics FAQ
USPS or UPS ground shipping available and selected for the most cost effective and reliable delivery. If you need any support or have questions please email from here
We take pride in our quick order processing, typically shipping most orders within one business day, though during peak periods, processing may take 3-5 days.
Most orders are shipped within 1 – 3 business days of receipt, and sooner if possible.
Please be aware that once your order has been shipped, we cannot guarantee carrier shipping times, so if you require expedited delivery, we suggest upgrading your shipping to a private carrier during checkout.Choosing an expedited shipping method does not expedite processing time. Shipments are processed in order as received.
Yes. During the checkout process, you’ll see all the shipping choices available for your area, and our shipping fees are determined by your cart’s total weight, reflecting current rates from our shipping partners; if you have a specific shipping preference not listed, don’t hesitate to reach out through our CONTACT page, and we’ll make every effort to meet your request. Please be aware that any customs, duties, or import charges are the responsibility of the customer.
Payments FAQ
PayPal: Orders paid with PayPal will be placed on hold until we receive confirmation from PayPal that your funds have been successfully received. This process that typically takes 4-6 business days or longer, especially for international orders (which may take up to 10 business days).
Please note that we retain the right to cancel orders sent to unverified PayPal accounts or those intended for third-party recipients.
Stripe: You can use your credit card via stripe on our website. Please note that if your credit card is not approved by stripe as a secure transaction the purchase cannot be completed
Orders shipped to the following states will be charged sales tax: Georgia
Shipping & Returns Support
Free shipping is available for all qualifying orders of $35 or more placed within the continental USA.
For all orders placed within the continental USA that do not qualify for the free shipping option, a flat rate fee of $8.50 is available.
Raw material products cannot be returned to ensure the purity of the products. However, Chicscience Labs will replace defective or damaged merchandise and cover return shipping costs for incorrect or defective items on domestic orders and missing items will be shipped if reported within 3 days of delivery, with the condition that you must inspect all ingredients and products upon arrival and report any issues or the need for replacements within 3 days of receiving the goods.
You have the option to cancel or modify your order within 12 hours of placing it or until it’s processed by our shipping department, whichever comes first. For domestic orders canceled after shipping but before delivery, there will be a 10% restocking fee, in addition to the shipping and return costs. In the case of international orders canceled or left unclaimed at customs after shipping, a 25% restocking fee will apply, along with the associated shipping and return costs, considering that these orders may take up to 6 months to be returned and must be discarded upon return.
Our goal is to address all general requests and inquiries promptly during our regular business hours from 9 am to 5 pm EST. For support or additional FAQ, please email us at info@chicsciencelabs.com If you reach out to us outside of these hours, kindly expect a response within 24-48 hours.